POST-PRODUCTION MODIFICATIONS.

HAND-BUILT ADDS CUSTOM-BUILT.

Why choose Custom Truck Services (PDI)?

• We provide accessory installations, light and/or heavy modifications to meet your needs.
• Standard DTNA warranty applies to workmanship with supplier pass-through warranty on parts.
• Corporate marketing, sales and engineering departments collaborate to offer custom options, faster.
• We offer competitive pricing compared to most third-party vendors and provide Risk of Loss coverage while the truck is at our facilities.
• Each Western Star manufacturing plant features a Custom Truck Service Center, removing any additional transportation costs and getting your trucks back on the road faster.
• Prior to delivery, any quality items or quality alerts that occur from plants or suppliers while the truck is in our possession or at the transporter are resolved.
• No matter which Custom Trucks Services location you choose to customize your truck, you can rest assured that the same quality, consistency and pricing will apply.

Visit a Western Star dealer today and request a Custom Truck Services quote.

Better parts.

Good prices.

Alliance Truck Parts serves the commercial transportation industry with reliable, new and remanufactured all-makes parts and accessories to keep medium- and heavy-duty trucks on the road.

Alliance Truck Parts has over 30 product lines of accessories and parts for maintenance and repairs. Available at more than 800 locations in North America, including your favorite Western Star dealer, each part meets or exceeds original equipment supplier (OES) specification, and is backed by a one-year/unlimited-mile warranty. You'll never have to trade quality for value.

More products are being added to the Alliance Truck Parts product line all the time. Visit your nearest Western Star dealer or check out alliancetruckparts.com for more detailed product information and special offers.

Visit your Western Star dealer today!

FIX IT FAST, FIX IT RIGHT AND TELL YOU MORE.

Uptime Management Suite offers a bundle of service technology that helps improve the accuracy of repair needs, provides real-time tracking of vehicle repair status and minimizes downtime to get your truck back on the road.

EXPRESS WRITEUP: With the help of a mobile app, Express WriteUp provides a better way to create repair orders and estimates because they are performed at the vehicle to speed decision making. Express WriteUp also provides a better customer experience to help improve efficiency and convenience.

SERVICE TRACKER: Service Tracker is a web-based application for fleet customers that is used for streamlining communications with our service network and real-time tracking of their vehicles as they progress through the service experience – from estimate ready to vehicle ready. Service Tracker reduces wait time for approving estimates and provides customized repair status notifications.

UPTIME PRO: Uptime Pro is a state-of-the-art management software that helps service at a dealer location run at peak efficiency with transparency and coordination that keeps everyone in the loop and provides visibility into progress, status and needs.

UPTIME PERFORMANCE: Uptime Performance enables dealers to understand the customer’s view of their efficiency. Each of our Elite Support certified dealerships employs Continuous Improvement Coordinators (CIC) whose main job is to measure their performance and keep improving the customer experience. The reporting provided shows the CIC.

• Performance on repairs to focus on improving fast and accurate repairs
• Identifies Best in Class dealers to enable best practice sharing between locations
• Historical volumes to be better prepared for seasonal changes in work load

up and running whenever you need us.

A parked truck in need of service is a drain on your business in two ways: downtime and repair cost. That's why no matter where or when, you can rely on Western Star's national ServicePoint network to get your rig back up and running stat.

In conjunction with Petro:Lube, our 24-hour express service and light-duty repair center offers:

• Express service and minor repair work including repairs under warranty*
• PM, brakes, electrical, heating and A/C, D.O.T. inspections, and trailer maintenance and repair
• Petro:Lube locations listed in Western Star's 24-hour customer assistance center database
• Western Star truck parts in stock
• 24-hour service locations

* Vehicle warranty repair service is not available at ServicePoint locations in Texas.

Western Star ServicePoint also provides a host of factory-authorized preventive maintenance, warranty and light repair services including:

Find your nearest Western Star ServicePoint location today.

OUR SIMPLE GOAL.

TOTAL CUSTOMER SUPPORT.

Parts Warranty

Western Star Trucks provides limited warranty protection for aftermarket parts sold directly through Western Star dealers. Coverage is for defective material and/or workmanship for 12 months. For explanations of warranty coverage, contact your local Western Star dealer.

Vehicle Warranty

Western Star Trucks provides strong warranty protection for all its vehicles, backed by exceptional customer service. We believe that anyone who purchases a new vehicle is entitled to warranted protection, as well as peace of mind that any questions will be answered promptly and satisfactorily.

With every new Western Star vehicle we provide a limited warranty which covers defects in material and/or workmanship which will be repaired free of charge within the warranty period. For warranty claims or for a detailed explanation of warranty coverage, please contact your local dealer. For emergency issues, contact the Customer Assistance Center at 1-800-385-HELP, 24-hours a day/7 days a week.

Recalls

Questions concerning Recall Campaigns on any of our products? Please call the Customer Assistance Center at 1-800-385-HELP.

Western Star Extended Detroit Engine Coverage

Extended service coverage from Western Star helps protect your most important business asset: your bottom line. With your choice of options, extended coverage helps you control up-front costs and manage unexpected repairs occurrences at today's pricing. After reviewing the Base Warranty Coverage on your truck purchase, strongly consider one of the Extended Warranties that fit your needs and application for protection on engine systems and components.

Multiple time and distance's available up to six years or 600K miles for on highway, or seven years or 250K miles for vocational applications. Whether you need engine service tomorrow or major repairs in three years, extended coverage for your truck's engine helps protect your most important investment.

Western Star Extended coverage for your Detroit component is also available for the DT12 transmission, Detroit axles and used Detroit engines.

Western Star Extended Chassis Coverage

Throughout every year of truck ownership, operational and repair costs can be expected to increase significantly. Extended service coverage for your Western Star truck chassis helps mitigate the risk of unplanned expenditures for related components. Repair and labor costs are controlled when you're covered, a substantial benefit unavailable outside the network.

After your Base Warranty ends, you will be able to count on Western Star Extended Service Coverage to control your out of pocket repair costs making your business expenses more predictable.

For more details about how extended coverage can benefit you, please contact your Western Star dealer.